This guide provides troubleshooting guidelines to users with 14th Generation Gemini hardware appliances.

14Gen Gemini Appliance models include G1000, IB-1050D, IL-1200S, IM-1040S, IM-1060S, IM-1100H, IM-1200H, IM-1200S, IM-2400H, IM-2600H, IS-1100D, IS-1200S, SL-1000S, SM-1000S, and SS-1000S.

The included methods are quick ways to determine whether there are hardware issues affecting the appliance. However, the solutions may not be not conclusive if other issues are interfering with the normal operation of the appliances.

Please contact Gemini Support at support@gemiidata.com if you have any any questions or issues.

Each section of this guide relates to the different sets of indicators located on the front or back of the appliance.

Status LED Indicators

The Status LED indicators are clustered in a column located on the far left of the front of the appliance in the left Control Panel. The image below indicates the left control panel with the status LED indicator icons grouped within bracket 1, listed in descending order.

Status LED indicators and descriptions.

  • Health indicator. Indicates the health status of the system. The indicator turns solid blue if the system is turned on and in good health. The indicator flashes amber if the system is turned on or in standby, and if any issue occurs (for example, a failed fan or drive).
  • Drive indicator. This flashes amber if a drive-related error occurs.
  • Electrical indicator. This flashes amber if an electrical error occurs (for example, voltage out of range, or a failed power supply unit or voltage regulator).
  • Temperature indicator. This flashes amber if a thermal error occurs (for example, a temperature out of range or fan failure).
  • Memory indicator. This flashes amber if a memory error occurs.
  • PCIe indicator. This flashes amber if a PCIe card-related error occurs.

The procedures mentioned in the table below may or may not resolve the issues reported by the indicators.

Please contact Gemini Support at support@geminidata.com for further instructions before attempting these procedures.

Icon Description Condition
Drive indicator The indicator turns solid amber if there is a drive error.
Temperature indicator The indicator turns solid amber if the system experiences a thermal error (for example, the ambient temperature is out of range, or there is a fan failure).
Electrical indicator Check the System Event Log or system messages for the specific issue. If it is due to a problem with the PSU, check the LED on the PSU. Reseat the PSU if the problem persists.
Memory indicator Check the System Event Log or system messages for the location of the failed memory. Reseat the memory module. If the problem persist, please contact Gemini Support.
PCIe Indicator Restart the system. Update any required drivers for the PCIe card. Reseat the card.

System Health and System ID Indicator

The System Health and System ID Indicator is a single indicator light on the far left of the front panel of the appliance in the left control panel as indicated in the area labeled as 2 in the image below.

System health and system ID indicator codes

  • Item 1: Displays solid blue where the condition indicates that the system is turned on, system is healthy, and system ID mode is not active. Press the system health and system ID button to switch to system ID mode.
  • Item 2: Displays blinking blue where the condition indicates that the system ID mode is active. Press the system health and system ID button to switch to system health mode.
  • Item 3: Displays solid amber where the condition indicates that the system is in fail-safe mode. If the problem persists, see the Getting help section.
  • Item 4: Displays blinking amber where the condition indicates that the system is experiencing a fault.

The procedures mentioned in the table below may or may not resolve the issues reported by the indicators. Please contact Gemini Support at support@geminidata.com for further instructions before attempting these procedures.

System Health and System ID Indicator Code Condition
Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not active. Press the system health and system ID button to switch to system ID mode.
Blinking blue Indicates that the system ID mode is active. Press the system health and system ID button to switch to system health mode.
Solid amber Indicates that the system is in fail-safe mode. If the problem persists, please contact Gemini Support.
Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log for specific error messages.

NIC Indicators

Each NIC on the back panel of the appliance has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network.

  • Link LED indicator is labeled as 1.
  • Activity LED indicator is labeled as 2.

NIC indicator codes

The procedures mentioned in the table below may or may not resolve the issues reported by the indicators. Please contact Gemini Support at support@geminidata.com for further instructions before attempting these procedures.

Status Condition
Link Indicator is off; Activity Indicator is off The NIC is not connected to the network.
Link Indicator is green; Activity Indicator is blinking green The NIC is connected to a valid network at its maximum port speed, and data is being sent or received.
Link Indicator is amber; Activity Indicator is blinking green The NIC is connected to a valid network at less than its maximum port speed, and data is being sent or received.
Link Indicator is green; Activity Indicator is off The NIC is connected to a valid network at its maximum port speed, and data is not being sent or received.
Link Indicator is amber; Activity Indicator is off The NIC is connected to a valid network at less than its maximum port speed, and data is not being sent or received.
Link Indicator is blinking green; Activity Indicator is off NIC identify is enabled through the NIC configuration utility.

Power Supply Unit Indicator

AC Power Supply Units (PSUs) have an illuminated translucent handle that serves as an indicator. The indicator shows whether power is present of if a power fault has occurred.

The procedures mentioned in the table below may or may not resolve the issues reported by the indicators. Please contact Gemini Support at support@geminidata.com for further instructions before attempting these procedures.

Power Indicator Code Condition
Green A valid power source is connected to the PSU, and the PSU is operational.
Blinking amber Indicates a problem with the PSU.
Not illuminated Power is not connected to the PSU.
Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green.
Blinking green and turns off When hot-plugging a PSU, the PSU handle blinks green five times at a rate of 4 Hz and turns off. This indicates a PSU mismatch with respect to efficiency, feature set, health status, or supported voltage.