Overview

This article provides steps to collect and send data to the Gemini Support team if needed as part of a support request. The data comes in the form of diagnostic files (diags) which contain information about the appliance and the GEM software, as well as Splunk processes and errors.

Types of Diagnostic Files

When asked by Gemini Support to collect and send support data, log in to the Gemini Enterprise: Manage web interface and collect the following files. You can upload the artifacts in the Support Portal or, if they're very large, can send them to us via geminidata.wetransfer.com.

Splunk Diag File (only if the case is related to Splunk)

Browse to 'Splunk' > 'Splunk Diag' > 'Create Splunk Diag File'. Attach the diag file to your case in the Support site.

Gemini Hardware Information

Browse to 'Settings' > 'Information' > 'Hardware'. Take a screenshot and attach it to your case in the Support site.

Gemini Software Information

Browse to 'Settings' > 'Information' > 'Software'. Take a screenshot and attach it to your case in the Support site.

Gemini Appliance Diag File

Browse to 'Settings' > 'System Admin' > 'System Update' > 'Download System Diagnostic File'. Attach the diag file to your case in the Support site.